--- title: "Customer Success" id: "40122" type: "page" slug: "customer-success" published_at: "2023-10-12T10:49:29+00:00" modified_at: "2026-03-06T11:21:12+00:00" url: "https://stellarcyber.ai/customer-success/" markdown_url: "https://stellarcyber.ai/customer-success.md" excerpt: "Customer Success Our team that proactively works with you to ensure Stellar Cyber is delivering the results you expect. Customer Success Platform Stellar Cyber has partnered with Gainsight, the leading Customer Success Platform, and the inventors of the Customer Success..." --- ## Customer Success ## Our team that proactively works with you to ensure Stellar Cyber is delivering the results you expect. ## Customer Success Platform Stellar Cyber has partnered with Gainsight, the leading Customer Success Platform, and the inventors of the Customer Success movement. Stellar Cyber uses **Gainsight** to ensure we never lose touch with your needs and priorities. ## Customer Success Manager Your **Customer Success Manager** is there to ensure your needs are met, and your use of the product is maintained as you grow. ## Customer Support **Support** Got a question, need to know about new features, have a support request? [Our portal](https://success.stellarcyber.ai/hc/en-us) ensures customers get answers and resolutions. **FAQ** Want [self help](https://success.stellarcyber.ai/hc/en-us) ? When we do get questions, we believe others may have the same question. We document the questions and answers in our ever growing FAQ. Available in the support portal. ## Useful Resources​ [https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf) [Securing Your Oracle Cloud Infrastructure with Stellar Cyber](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf) Oracle Cloud Infrastructure (OCI) is becoming popular among many organizations due to its flexibility, performance, and cost. As adoption grows, however, attackers are ramping up their tactics, techniques, and procedures [Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf) [https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf) [Stellar Cyber SaaS – Open XDR Delivered Immediately, Scalably and Securely](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf) Stellar Cyber’s SaaS offering is available in any Oracle Cloud Infrastructure (OCI) available region. Regions are available in North America, South America, Europe, Asia and Africa. Deploying the platform in [Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf) [https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf) [Stellar Cyber Open-XDR Appliances](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf) The appliance delivers steady data ingestion and processing performance due to its custom hardware and software design surpassing any off-theshelf commodity x86 server platform. It’s built upon a high-speed I/O [Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf) [https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2026/03/02-26-SC_Data-Sheet_Sensors_v8.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2026/03/02-26-SC_Data-Sheet_Sensors_v8.pdf) [Stellar Cyber’s Sensors – See the Whole Picture With 360º Visibility](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2026/03/02-26-SC_Data-Sheet_Sensors_v8.pdf) Stellar Cyber’s Photon Sensors can identify over thousands of protocols at line-rate speeds and decode packet payloads to form useful Interflow metadata as JSON records. Stellar Cyber’s Photon Sensors extract [Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2026/03/02-26-SC_Data-Sheet_Sensors_v8.pdf) “Users can enhance their favorite EDR tools with full integration into an XDR platform.” ### Jon Oltsik Senior Principal Analyst and ESG Fellow “Stellar Cyber is the most cost-effective way to adopt AI and XDR” ### Erwin Eimers CISO of Sumitomo Chemical “Sportscar Performance XDR for a Family Sedan Budget!” ### Gartner Peer Insights Director of IT ### 4.8 “The platform’s AI delivers a complete view of security events across our clients’ global infrastructure under one pane of glass” ### Todd Willoughby Director of Security & Privacy at RSM US “Stellar Cyber delivers built-in NDR, Next Gen SIEM and Automated Response” ### Rik Turner Principal Analyst, Security and Technology “Stellar Cyber reduced our analysis expenses and enabled us to kill threats far more quickly.” ### Central IT Department University of Zurich [For MSSPs](https://stellarcyber.ai/product/stellar-cyber-for-mssps/) [For Enterprises](https://stellarcyber.ai/product/sc-enterprises/) ## It’s Your Turn to ## See. Know. Act. Stellar Cyber unifies your stack, automates response, and connects you with trusted partners—giving you clarity, control, and measurable results. [Request a Demo](https://stellarcyber.ai/request-a-demo/) [Explore the Platform](https://stellarcyber.ai/platform/) ## It’s Your Turn to ## See. Know. Act. Stellar Cyber unifies your stack, automates response, and connects you with trusted partners—giving you clarity, control, and measurable results. [Request a Demo](https://stellarcyber.ai/request-a-demo/) [Explore the Platform](https://stellarcyber.ai/platform/)