---
title: "Customer Support"
id: "40138"
type: "page"
slug: "customer-support"
published_at: "2023-10-12T11:08:05+00:00"
modified_at: "2026-03-06T11:22:44+00:00"
url: "https://stellarcyber.ai/customer-support/"
markdown_url: "https://stellarcyber.ai/customer-support.md"
excerpt: "Customer Support We are here 24×7 to answer your questions and get you back on track Questions? Got a question, need to know about new features, have a support request? Our portal ensures customers get answers and resolutions. Reach out..."
---

## Customer Support

## We are here 24×7 to answer your questions and get you back on track

## Questions?

Got a question, need to know about new features, have a support request? [Our portal](https://success.stellarcyber.ai/hc/en-us)
 ensures customers get answers and resolutions.

Reach out and let us make your experience as smooth as possible!

## FAQs

Want [self-help](https://success.stellarcyber.ai/hc/en-us)
 ? When we get questions, we believe others may have the same question. We document the questions and answers in our ever-growing FAQ available in the support portal.

Discover solutions instantly by exploring our FAQs!

## Useful Resources​

[https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf)

[Securing Your Oracle Cloud Infrastructure with Stellar Cyber](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf)

Oracle Cloud Infrastructure (OCI) is becoming popular among many organizations due to its flexibility, performance, and cost. As adoption grows, however, attackers are ramping up their tactics, techniques, and procedures

[Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/01/01-23_SolutionBrief_Oracle_v2.pdf)

[https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf)

[Stellar Cyber SaaS – Open XDR Delivered Immediately, Scalably and Securely](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf)

Stellar Cyber’s SaaS offering is available in any Oracle Cloud Infrastructure (OCI) available region. Regions are available in North America, South America, Europe, Asia and Africa. Deploying the platform in

[Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2023/03/04-23_SaaSDataSheet_v4.pdf)

[https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf)

[Stellar Cyber Open-XDR Appliances](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf)

The appliance delivers steady data ingestion and processing performance due to its custom hardware and software design surpassing any off-theshelf commodity x86 server platform. It’s built upon a high-speed I/O

[Read More](https://d6i9zfdwymowh.cloudfront.net/wp-content/uploads/2025/04/01-26_Open_XDR_Appliance_v3a.pdf)

“Users can enhance their favorite EDR tools with full integration into an XDR platform.”

### Jon Oltsik

Senior Principal Analyst and ESG Fellow

“Stellar Cyber is the most cost-effective way to adopt AI and XDR”

### Erwin Eimers

CISO of Sumitomo Chemical

“Sportscar Performance XDR for a Family Sedan Budget!”

### Gartner Peer Insights

Director of IT

### 4.8

“The platform’s AI delivers a complete view of security events across our clients’ global infrastructure under one pane of glass”

### Todd Willoughby

Director of Security & Privacy at RSM US

“Stellar Cyber delivers built-in NDR, Next Gen SIEM and Automated Response”

### Rik Turner

Principal Analyst, Security and Technology

“Stellar Cyber reduced our analysis expenses and enabled us to kill threats far more quickly.”

### Central IT Department

University of Zurich

[For MSSPs](https://stellarcyber.ai/product/stellar-cyber-for-mssps/)

[For Enterprises](https://stellarcyber.ai/product/sc-enterprises/)

## It’s Your Turn to

## See. Know. Act.

Stellar Cyber unifies your stack, automates response, and connects you with trusted partners—giving you clarity, control, and measurable results.

[Request a Demo](https://stellarcyber.ai/request-a-demo/)

[Explore the Platform](https://stellarcyber.ai/platform/)

## It’s Your Turn to

## See. Know. Act.

Stellar Cyber unifies your stack, automates response, and connects you with trusted partners—giving you clarity, control, and measurable results.

[Request a Demo](https://stellarcyber.ai/request-a-demo/)

[Explore the Platform](https://stellarcyber.ai/platform/)