Customer Success Engineer

Website stellarcyberai Stellar Cyber Inc.
Stellar Cyber is one the leading companies in Cyber Security and we are hiring a talented Customer Success professional to join our team. If you’re excited to be part of a winning team, then Stellar Cyber is for you!
Responsibilities for Customer Success
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Resolve technical issues related to product operations or network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose system related problems
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
Qualifications for Customer Success
- Aptitude and willingness to perform in a customer focused position involving technical knowledge of computer networking, cyber security, and big data management
- Experience working with different operating systems including Linux and Windows
- Experience with virtual systems and environments, such as KVM, docker or Kubernetes, a plus
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- A bachelor’s degree in computer science or related technology field is preferred
- Professional written and interpersonal skills and ability to work efficiently and independently
Enthusiastic self-learner and a desire to develop technical skills
To apply for this job email your details to hiring@stellarcyber.ai