Sr. Customer Success Engineer

  • Customer Success
  • Full Time
  • Silicon Valley / San Francisco Bay Area

Website stellarcyberai Stellar Cyber Inc.

Stellar Cyber is one the leading company in Cyber Security. We are hiring a talented Sr. Technical Support professional to join our team. If you’re excited to be part of a winning team.

Responsibilities for Customer Success:

  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to product operations, network interruptions
  • Actively update, maintain and monitor customer deployments

Qualifications for Customer Success:

  • A bachelor’s degree in computer science or related technology field is preferred
  • 5-7 years of relevant experience in a customer focused position involving technical knowledge of networking, cyber security, big data management
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems including Linux and Windows
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

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